Complaints process

We welcome your feedback on our services and encourage you to contact us directly, especially if you have any concerns about the service you have received.

If you are a student, or the parent/supervisor of a student, please discuss any concerns with your learning advisor or the relevant regional manager. If you are unable to resolve your concern or you wish to make a formal complaint, please put your complaint in writing so we can investigate it and report back to you.

Your written complaint should include the background and reasons for the complaint and any supporting information or evidence. For more information, read our Complaints Policy.

Education (Physical Restraint) Rules 2017

New rules came into force in August 2017 which require schools to notify, monitor and report on the use of physical restraint.

Please use this complaints process if you wish to make a complaint regarding a physical restraint incident concerning your child or yourself.

Please address your written complaint to:

The Chief Executive’s office
Te Aho o Te Kura Pounamu
Private Bag 39992
Wellington Mail Centre
Lower Hutt 5045

Alternatively, you can email your complaint or contact Regan Dooley on 0800 65 99 88 (extension 8343).