Te Kura and COVID-19

Current Information - 17 November 2021

Auckland is at Alert Level 3. The rest of New Zealand is at Alert Level 2.

A guide to our operations at different alert levels can be found below. 

He waka eke noa – we are all in this together.

A guide to Te Kura services and operations at COVID-19 Alert Levels

This guide is to give our ākonga (students), whānau and other members of our community an overview of our services and operations at different COVID-19 alert levels.

The measures below are specific to Te Kura, please ensure you comply with all advice from the Ministry of Health with regard to personal, whānau and community health (e.g. face coverings): Unite Against COVID-19

Please be aware that this guide is subject to change. We will update this webpage.

Arrangements may also be different depending on where you are.

Te Kura has regional offices and if a regional office is affected by a COVID-19 alert level, it may affect our services across the region, including areas outside the Government alert level area.

Please contact us if you have any questions – we suggest this is through your Te Kura kaiako (teacher), kaimanaaki (learning advisor) or our Student and Whānau Support team: Phone 0800 65 99 88 option 1, email hub@tekura.school.nz

Alert Level 4 - Lockdown

Read more about NZ at Alert Level 4: Unite Against COVID-19

Te Kura premises/offices

  • All Te Kura premises/offices are closed

Te Kura kaimahi (staff)

  • Working from home, available by phone and email
  • Kaiako (teachers) are available by phone, email, and online during term time
  • Student and Whānau Support available for general queries and technical issues with online learning, including during the term break: Phone 0800 65 99 88 option 1 or email hub@tekura.school.nz

Online provision

  • Online learning programmes and classrooms available in My Te Kura
  • Online huinga ako available
  • Te Kura digital library available 
  • STAR, Gateway, Trades Academy courses delivered online where possible

Paper-based provision

  • Paper-based work and other physical items cannot be received, or sent out
  • Please speak with your kaiako or kaimanaaki about work options

Face-to-face support

  • All face-to-face community events, including huinga ako and home visits are suspended

Huinga ako (advisories)

  • Huinga ako moved online where possible
  • No face-to-face huinga ako 

Dual provider partners

  • Our Relationship Coordinators are available by phone and email
  • Our Relationship Coordinators cannot carry out any site visits
  • Te Kura cannot send out or receive paper-based work. Please ask ākonga not to return work by post or courier.
  • Read how to return paper-based work: Return of paper-based work [PDF]

STAR/Gateway and Trades Academy courses

  • No face-to-face courses
  • There are a number of distance and online opportunities available on our website

Alert Level 3 - Restrict

Read more about NZ at Alert Level 3: Unite Against COVID-19

Te Kura premises/offices

  • All Te Kura premises/offices are closed

Te Kura kaimahi (staff)

  • Working from home, available by phone and email
  • Kaiako (teachers) are available by phone, email, and online during term time
  • Student and Whānau Support available for general queries and technical issues with online learning, including during the term break: Phone 0800 65 99 88 option 1 or email hub@tekura.school.nz

Online provision

  • Online learning programmes and classrooms available in My Te Kura
  • Online huinga ako available
  • Te Kura digital library available 
  • STAR, Gateway, Trades Academy courses delivered online where possible

Paper-based provision

  • Paper-based work and other physical items can be sent out, please be aware that there may be some delays in delivery due to disruptions caused by COVID-19
  • Paper-based work and other physical items cannot be received
  • Speak with kaiako or kaimanaaki about work return options

Face-to-face support

  • All face-to-face community events, including huinga ako and home visits are suspended

Huinga ako (advisories)

  • Huinga ako moved online where possible
  • No face-to-face huinga ako 

Dual provider partners

  • Our Relationship Coordinators are available by phone and email
  • Our Relationship Coordinators cannot carry out any site visits
  • Te Kura can dispatch paper-based work, please be aware that there may be some delays in delivery due to disruptions caused by COVID-19
  • Te Kura cannot receive paper-based work. Please ask ākonga not to return work by post or courier.
  • Read how to return paper-based work: Return of paper-based work [PDF]

STAR/Gateway and Trades Academy courses

  • No face-to-face courses
  • There are a number of distance and online opportunities available on our website

Alert Level 2 - Reduce

Read more about NZ at Alert Level 2: Unite Against COVID-19

Te Kura premises/offices

  • All Te Kura premises/offices are open
  • Visitors are restricted to essential visitors only
  • Sign in/out, COVID tracer app use, and other site protocols in place

Te Kura kaimahi (staff)

  • Those with health risks are encouraged to work from home
  • Kaiako (teachers) are available during term time
  • Student and Whānau Support available for general queries and technical issues with online learning, including during the term break: Phone 0800 65 99 88 option 1 or email hub@tekura.school.nz

Online provision

  • Online learning programmes and classrooms available in My Te Kura
  • Online huinga ako available
  • Te Kura digital library available
  • STAR, Gateway, Trades Academy courses delivered online where possible

Paper-based provision

  • Paper-based work and other physical items can be sent out and received
  • Please be aware that there may be some delays in delivery due to disruptions caused by COVID-19

Huinga ako (advisories)

  • Huinga ako will be offered online
  • Huinga ako are able to run face-to-face, this will need to be done safely so may not be immediately after a change in alert level or for all huinga ako, please check in with your kaimanaaki (learning advisor)
  • There will be physical distancing and hygiene arrangements
  • Please don’t attend if you feel unwell

Face-to-face support

  • For those ākonga (students) with additional learning support requirements, Te Kura teacher aides, additional teachers, kaituitui, liaison teachers and relationship coordinators will be able to carry out some home and other site visits
  • These will only be done if the visit is necessary and with everyone’s consent. There are additional requirements and procedures in place for any visits to ensure everyone’s safety.
  • If you are one of our ākonga or the supervisor of an ākonga who requires face-to-face support and you have questions, please contact your kaimanaaki (learning advisor) or another member of your Te Kura team

Dual provider partners

  • Our Relationship Coordinators are available by phone and email
  • They will be able to carry out some site visits, observing our own and any site’s safety measures
  • Any visits will be planned in advance

STAR/Gateway and Trades Academy

  • You will be contacted directly about your course arrangements
  • Practice physical distancing/hygiene in any engagement
  • Trades Academy ākonga will be advised by their Trades Academy contact
  • If any ākonga are unsure about attending physical classes due to health or other issues, please contact and discuss with your kaimanaaki (learning advisor)
  • Gateway ākonga can resume their work placements if they and their employer are in agreement and their employer can meet Ministry of Health physical distance and hygiene requirements
  • There are a number of distance and online opportunities available on our website

Alert Level 1 - Prepare

Read more about NZ at Alert Level 1: Unite Against COVID-19

  • Operations and services as usual at Alert Level 1, with additional hygiene and contact tracing practices in place and – as with all levels – following Ministry of Health advice
  • Please remain prepared for a change in alert levels